Return Policy

At KitchenIAD, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process to ensure that your experience is hassle-free.

1. Return Eligibility

You may return most items within 30 days of receiving your order. To be eligible for a return, your item must meet the following criteria:

• The product must be unused, unwashed, and in its original condition.
• The product must be in its original packaging, including any tags or labels.
• The item must not be a final sale product (e.g., personalized items, gift cards, or perishable goods).

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team by emailing info@kitcheniad.store or calling +1 (726) 481-4384. Please include your order number and the reason for the return.
2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and return instructions.
3. Pack the Item: Ensure the item is securely packaged to prevent damage during the return shipping process. Include all original packing materials, labels, and accessories.
4. Ship the Item: Once you receive the return instructions, ship the item back to us at the address provided. You will be responsible for the cost of return shipping, unless the item is defective or was shipped incorrectly.

3. Refunds and Exchanges

• Refunds: Once we receive your returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error.
• Exchanges: If you prefer to exchange an item for a different size, color, or product, please contact us before returning the original item. We will provide you with instructions on how to proceed with the exchange.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@kitcheniad.store with photos of the damaged product. We will either issue a full refund or send you a replacement, depending on your preference.

5. Final Sale Items

Certain items are not eligible for return, including:

• Personalized or custom items
• Gift cards
• Perishable items
• Items marked as final sale

6. Shipping Costs

You are responsible for the cost of return shipping, except in cases where the item is defective, damaged, or the wrong item was shipped. We recommend using a trackable shipping service for your return, as we cannot guarantee receipt of your returned item.

7. Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to reach out:

KitchenIAD
630 Clermont St, Commerce, CO 80022
Email: info@kitcheniad.store
Phone: +1 (726) 481-4384